If you're unable to use the link in this time, a new one can be requested by repeating the same steps. The recovery link will be valid for one hour. If you don't receive the email check your junk or spam folders. Enter your email address and follow the prompts in the email to reset your password.When asked for your password choose "Forgot password".Enter your email address here and press "Continue".If you've upgraded to a Jagex account, please follow these steps: If you don't have access to your email click "Contact Jagex Support" and fill out the Account Recovery form, you'll receive a reply within 24 hours.Follow the prompts and check your email inbox for a password reset email.If your account was created after 2010 this will be an email address.Enter your username or login email and press "Recover".If you log in with a RuneScape username or login email, please follow these steps: Which type of account do you have? I haven't upgraded to a Jagex account Other Useful Tips to Protect Your RS Accountįor more tips about how to protect your RuneScape account, you can check the info-graphic below.The steps to reset your password are different depending on your account type. If you use Google Authenticator to protect your RuneScape account, you can also navigate to your Google 2-Step Verification and click CHANGE PHONE to transfer. The direct way is to disable Authenticator first and then re-download the authenticator app on your devices and re-enable it. How to Transfer RS Authenticator to New Phone?When you buy a new phone, it is recommended to transfer your RuneScape authenticator to the new one. They will sent you a email to reset your authenticator. RuneScape Authenticator Not Working?1.Go to RuneScape website, go on login and click on can't login.Ģ.Click 'I can't use my Authenticator to log in'.ģ.log in with your login name or email and password. When prompted for your Authenticator code, please select 'Lost your Authenticator?'.ģ.Check your registered email address and follow the steps to continue with the Authenticator removal. But if you insist on disabling, you can follow below steps to disable RuneScape authenticator.ġ.Login into the Authenticator tab in your RuneScape account settings and then select 'Disable Authenticator'.Ģ.If you're unable to access your account settings, click 'I can't use my Authenticator to log in' and log in with your login name or email and password. How to Disable RuneScape Authenticator?To keep your RuneScape account safe, it is not advisable for you to remove the Authenticator. And make sure you will always have your mobile device with you. Then every time you try to login your RuneScape account, you will need your username, password and the code generated by the authenticator app running on your device. If the QR code doesn't work please click on 'Can't scan the code?' and follow the steps.ĥ.Enter the 6 digit code generated by your phone and click 'Finish' to finalize the set-up process. Follow the guide below to enable the Authenticator on your account:ġ.Navigate to your Authenticator account settings.Ģ.Log in to your account and select 'Enable Authenticator'.ģ.Download the relevant app for your mobile device.Ĥ.Open the app and scan the QR code provided on the website. How to secure RuneScape account with AuthenticatorBefore setting up RuneScape Authenticator, make sure that your device is secure, your RuneScape account has a strong password and your email address is secure and uses 2 step verification. In this guide, we will show you how to set up or disable RuneScape Authenticator on your device. Many RuneScape players need to set up Authenticator like Google Authenticator or Microsoft Authenticator in order to receive a pair of fancy or fighting boots in the Stronghold of Security. Unlike the previous JAG, this system works for both Old School RuneScape and RuneScape 3. This algorithm can be used on supported mobile devices and desktop implementations. It uses an RFC-compliant time-based one-time password compatible with Google Authenticator to replace the Jagex Account Guardian (JAG). RuneScape Authenticator is a good tool which provides an additional layer of protection for your RuneScape accounts.
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